Privacy Policy

At Lunelle Skincare, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.lunelle.co.uk or make a purchase from us.

1. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address.

  • Payment Information: Details required to process your payment securely (processed through trusted payment providers such as Shopify Payments, PayPal, or Stripe).

  • Technical Data: IP address, browser type, operating system, and browsing behaviour on our site.

  • Marketing Data: Your preferences for receiving marketing communications and your interaction with our campaigns.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you regarding your purchase or inquiries.

  • Improve our website, products, and customer experience.

  • Send promotional offers or updates (only if you’ve opted in).

  • Comply with legal and regulatory obligations.

3. How We Protect Your Data

We use secure servers and encryption to keep your data safe. Access to your personal information is restricted to authorized personnel only.
All payments are processed through secure, PCI-compliant platforms — we never store your credit card details.

4. Sharing Your Information

We do not sell or rent your data. However, we may share your information with:

  • Service Providers: Such as payment processors, delivery companies, and marketing tools that help operate our business.

  • Legal Authorities: When required by law or to prevent fraud or abuse.

All third parties are required to keep your information confidential and use it only for legitimate business purposes.

5. Cookies

Our website uses cookies to improve your browsing experience and analyse site performance. You can choose to disable cookies in your browser settings, though this may affect site functionality.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communications.

  • Request data portability or lodge a complaint with the ICO (Information Commissioner’s Office).

To exercise these rights, please contact us at admin@thelunelle.co.uk.

7. Data Retention

We retain your data only as long as necessary to fulfil the purposes outlined in this policy, including any legal or accounting requirements.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly stated.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: admin@thelunelle.co.uk